Free metro delivery on orders over $149*

5% Cashback for Members

Free delivery on first orders

Conditions apply.


Shipping & Delivery

Is delivery always free?

Standard delivery is FREE in eligible areas for orders over $149!

Flat delivery rates of $9.95 apply to all orders under this value.

Flat rates of $30 apply to various regional locations including Western Australian Metropolitan areas.

How long does delivery take?

Grocery orders placed before 2:00PM on weekdays are shipped next day* from our distribution facility in Alexandria, Sydney via a national courier service.

Greater Sydney Area: 2-4 business days.

Metropolitan (excl. WA): 3-5 business days.

Metropolitan (WA): 8-10 business days.

Australia (regional): 8-10 business days.

Delivery time frames vary based on your postcode and do not account for public holidays. Enter your postcode in our postcode checker for an estimation of delivery time and overview of delivery options for your area.

*Over 90% of orders as at February 2023. Due to courier/item availability some orders occasionally leave our facility the following day.

Where do you deliver to?

Good Groceries uses a variety of national courier service to manage its delivery.

You can check your postcode coverage by using our postcode checker.

How do I track my order?

A tracking link for your order is available in your shipping confirmation email. When your order is shipped, you can stay up to date by checking this link. The tracking link will show you real time updates and is updated regularly by our courier service.

Your unique tracking link will also contain the details of your order and expected delivery timeframe. If you have lost this link contact our support team and they will locate it for you.

Do I have to be at home for delivery?

No. Our courier service partner does not require someone to be at home for delivery.

All of our deliveries are automatically marked with 'Authority to Leave'. If you'd like us to not mark this automatically, please get in touch with our team after placing your order.

Can I update my delivery address?

Your delivery address can be updated if your order has not left our warehouse yet. If you have just placed your order, contact us immediately and our team will do their best to update your delivery label.

Unfortunately, once an order has left our warehouse the delivery address cannot be updated.

Do you deliver to non-residential addresses?

Yes. We deliver to non-residential addresses i.e. business addresses, post office boxes and military addresses.

Order Management

How do I cancel my order?

You can cancel your order up until your order has left our warehouse. If you've just placed your order, contact us immediately and our team will do their best to cancel your order.

Unfortunately, once an order has left our warehouse your order cannot be cancelled. If you want to return your order, please familiarise yourself with our process and policy.

Where are my previous orders?

You can view your previous orders by logging into our customer portal with your registered Good Groceries account.

If you do not have an account and want to sign up, please register here or during your next order.

Can I add/replace items after payment?

No. You cannot add additional grocery items or modify existing items after you have placed your order.

The option to cancel and place your order with the correct items is available if your order is still eligible for cancellation. You can contact our support team for more information.

What do I do if an item is incorrect/faulty?

In the event you received a grocery item that is wrong or is damaged, please contact our support team to initiate a return and/or refund.

Can my payment method be changed after checkout?

No. You cannot change your payment method after placing an order.

Please contact our support team as soon as possible if you want to change your payment source. Other options such as cancelling and reordering are available.

Orders Containing Alcohol

Do you support the responsible service of alcohol in Australia?

Absolutely. We are committed to the Australian guidelines for the responsible service of alcohol to ensure safe and lawful consumption.

What is the legal age for purchasing alcohol in Australia?

In Australia, the legal age for purchasing and consuming alcohol is 18 years. A number of measures have been introduced on our website to confirm your eligibility to purchase alcohol.

Is a signature required for alcohol delivery?

Yes, all alcohol orders are dispatched with 'Signature on Delivery' to ensure they are received by persons over 18, as per Australian liquor laws.

Will I need to show ID for my alcohol delivery?

Yes, the third party couriers we use are instructed to request ID from any recipient who looks under 25. This is in compliance with Australian guidelines to prevent underage drinking.

Can alcohol be delivered to any area in Australia?

We are unable to deliver alcohol to areas designated as 'dry zones' or communities where local laws prohibit the sale and delivery of alcohol.

What if I'm not home to sign for my alcohol delivery?

If you're not at home, the courier will leave a note with instructions for redelivery or collection from a local depot, adhering to Australian liquor regulation requirements.

What are the delivery hours for alcohol orders in Australia?

Our deliveries are typically made during standard business hours. We recommend shipping to an address where someone over 18 can sign for the package during these times, in line with Australian law.

Returns & Refunds

What is the returns policy?

Good Groceries offers full returns excluding shipping on eligible products thirty (30) days from the date of purchase or seven (7) days from the date of delivery; whichever occurs latest.

Any exclusion to this policy will be outlined on the product page of each item and / or during checkout.

What eligibility criteria applies?

1. Product is initiated for return within thirty (30) days of the purchase date or within seven (7) days of the delivery date; whichever occurs latest

2. Product is not marked as ‘sale’ or ‘non-returnable’ at time of purchase unless faulty/damaged

3. Product is in its original condition, original packaging and is unused

4. Product is not expired and is within seven (7) days of expiry if perishable

What product exclusions apply?

We will always outline exclusions on the product page of each item and/or during checkout for non-eligible products.

Non-eligible products include hygiene-related products (i.e. beauty products and undergarments) and will occasionally extend to sale or promotional products (subject to Australian Consumer Law).

What are the steps for a return?

We will process your return request the same day you submit it. We will provide you the details of a drop off location for the product and a refund will be initiated once the items are received and reviewed at our warehouse in Alexandria, Sydney. Depending on your location this can take 1-3 business days.

1. Confirm you are eligible with Good Groceries returns criteria

2. Submit your details via the form below for assessment

3. A representative will get in touch to organise a return courier

4. Repack the return products, print the shipping label we email you and drop it off at the location we specify

5. Once the item is received a refund will be initiated

How do I initiate a return?

Reach out to us via email and our team will process your request the same day after it is submitted.

How do you refund payments?

Refunds are returned to your original payment method within 1-2 business days of processing.

It is not within our power to issue refunds to different payment sources.

How long does a return take?

1. Return processing: same day.

2. Courier drop off: this is dependant on you.

3. Payment refund: Allow three business days from when we receive your returned goods.

The collection and return time to our Alexandria, NSW warehouse will vary depending on average shipping times from your area to postcode 2015.

Need help?

We're available 7 days a week from 9:00AM to 6:00PM. Contact us via the links below or view our FAQ.

Contact form

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