You can cancel your order up until your order has left our warehouse. If you've just placed your order, contact us immediately and our team will do their best to cancel your order.

Unfortunately, once an order has left our warehouse your order cannot be cancelled. If you want to return your order, please familiarise yourself with our process and policy.

You can view your previous orders by logging into our customer portal with your registered Good Groceries account.

If you do not have an account and want to sign up, please register here or during your next order.

No. You cannot add additional grocery items or modify existing items after you have placed your order.

The option to cancel and place your order with the correct items is available if your order is still eligible for cancellation. You can contact our support team for more information.

In the event you received a grocery item that is wrong or is damaged, please contact our support team to initiate a return and/or refund.

No. You cannot change your payment method after placing an order.

Please contact our support team as soon as possible if you want to change your payment source. Other options such as cancelling and reordering are available.

Good Groceries offers full returns excluding shipping on eligible products thirty (30) days from the date of purchase or seven (7) days from the date of delivery; whichever occurs latest.

Any exclusion to this policy will be outlined on the product page of each item and / or during checkout.

1. Product is initiated for return within thirty (30) days of the purchase date or within seven (7) days of the delivery date; whichever occurs latest

2. Product is not marked as ‘sale’ or ‘non-returnable’ at time of purchase unless faulty/damaged

3. Product is in its original condition, original packaging and is unused

4. Product is not expired and is within seven (7) days of expiry if perishable

We will always outline exclusions on the product page of each item and/or during checkout for non-eligible products.

Non-eligible products include hygiene-related products (i.e. beauty products and undergarments) and will occasionally extend to sale or promotional products (subject to Australian Consumer Law).

We will process your return request the same day you submit it. We will provide you the details of a drop off location for the product and a refund will be initiated once the items are received and reviewed at our warehouse in Alexandria, Sydney. Depending on your location this can take 1-3 business days.

1. Confirm you are eligible with Good Groceries returns criteria

2. Submit your details via the form below for assessment

3. A representative will get in touch to organise a return courier

4. Repack the return products, print the shipping label we email you and drop it off at the location we specify

5. Once the item is received a refund will be initiated

Reach out to us via email and our team will process your request the same day after it is submitted.

Refunds are returned to your original payment method within 1-2 business days of processing.

It is not within our power to issue refunds to different payment sources.

1. Return processing: same day.

2. Courier drop off: this is dependant on you.

3. Payment refund: Allow three business days from when we receive your returned goods.

The collection and return time to our Alexandria, NSW warehouse will vary depending on average shipping times from your area to postcode 2015.